FAQs

FAQS

Here are answers to some common duct cleaning questions. 
  • What is air duct cleaning?

    Air Duct Cleaning is a service that will clean the dirt, dust, insects parts, and general grime that accumulates in your HVAC air duct system, and circulates around your home when you run your furnace or central air conditioner. 


    If you haven't seen how dirty air ducts can become, see the photos we posted. Air ducts need to be cleaned by trained professionals, with the proper insurance, and with excellent equipment to do the job right.

  • Indoor air quality and your health

    "People, on average, spend approximately 90 percent of their time indoors,1 where the concentrations of some pollutants are often 2 to 5 times higher than typical outdoor concentrations".


    Visit the Environmental Protection Agency to learn more about health and indoor air quality.

  • Will there be any dust flying around my home?

    No, with the suction right at the source of the brushing, it creates a low pressure within the duct collecting the dust right away.

  • Do you clean both hot and cold air ducts?

    Yes! In order to do the best job possible, we must clean both hot and cold air ducts. Typically the cold air return system is significantly dirtier because it operates at a lower CFM ( air speed ) than the hot air ducts therefore, the dust has a chance to settle in the cold air system.

  • How do I prepare for duct cleaning?

    We ask you to please move any furniture away from both hot and cold air registers so our technicians can do their work easily and efficiently without damaging any of your belongings.

  • Can I see what you take out of our ducts?

    Unfortunately, all the dust, dirt and debris go into a bag within the portable machine. At the end of the cleaning, ask the technician to let you feel the weight of the bag! That is a pretty good indication of what came out!

  • Will the heat be sucked out of our house?

    No, because our unit is portable, and will be inside your home, no heat loss will occur.

  • Is duct cleaning a complicated process?

    Duct Cleaning is a simple process. First we remove your registers and clean the ducts, then we safely clean the supply and trunk lines using the vacuum removal method or the negative air method.

  • How much of the air particles are removed from my home?

    The Rotobrush equipment uses HEPA air filters that remove 99.97% of particles that have a size of 3 millionths of a micron or larger.

  • Can you sanitize my air ducts?

    Yes, we have an additional sanitization service. After duct cleaning, the system is cleaned using an anti-microbial treatment that is fogged into your air duct system and circulated by your system's air blower. 

  • How often should I get my air ducts cleaned?

    Cleaning intervals depend on your family's sensitivity to dust, pollen, dirt and pet dander, as well as, the type of air filter you use with your furnace. Intervals will vary and it is best to get your system inspected by a trained professional to know for sure. However, the average is once every two to three years, more often if you have pets.

  • What type of equipment do you use?

    We clean with the Rotobrush equipment. Rotobrush is the leading manufacturers of air duct cleaning equipment. Rotobrush works with us by providing the tools and training for us to clean your duct work properly and safely. 

  • When should I get my air ducts cleaned?

    Some things to consider are if you moved into a new home and the contaminants that collected from the previous owners. If you have recently done construction in your home and there are more particles circulating. Or if you have recently had your carpets, drapes or furniture cleaned.

  • Do dirty air ducts decrease the efficiency of my furnace?

    Yes. Remember to replace your furnace filter at the proper intervals as well.

  • How long does a duct cleaning take?

    Cleaning take between 1.5 and 2.5 hours depending on the size of a home.

  • What type of payments do you accept?

    We accept cash, cheque, or e-transfer.

  • Do you have a referral program?

    Yes, we do. Earn 10% off of each person you recommend who ends up using our service. The person needs to let us know that they heard of the service from you. Just let them know to mention your name. 

  • Do you have a Senior's Discount?

    We have a senior's discount for people 65 and older. 

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